This Privacy Policy explains how STELLOYD OPT. handles personal information when you visit our website, contact us, or enquire about our business process consulting services.
STELLOYD OPT. is operated by STELLOYD LIMITED.
STELLOYD LIMITED is the company responsible for operating the business and website behind the STELLOYD OPT. brand.
This Privacy Policy applies to information collected through the STELLOYD OPT. website and through direct contact with us in connection with our business process consulting services.
It is intended to explain things in plain language, including the types of information we may receive, how we use it, when it may be shared and the choices available to you.
The information we receive depends on how you use the website and whether you contact us.
We only ask for information that is reasonably relevant to the enquiry, service or website interaction involved.
Personal information may be used to respond to enquiries, understand a requested service and manage the practical steps involved in discussing or delivering a project.
You remain in control of the information you include in an enquiry. Please avoid sending information that is not needed for the service or discussion you are requesting.
Where you provide information about your business processes, we use that information for the purpose for which it was supplied, such as understanding a workflow or preparing an appropriate project scope.
Where UK data protection law requires a lawful basis for processing personal information, the basis will depend on the circumstances.
This may include taking steps at your request before entering into an agreement, performing an agreement with you, meeting a legal obligation, or using information where there is a legitimate business purpose and your rights are appropriately considered.
Where consent is the appropriate basis, we will ask for it and explain what it relates to.
If you contact STELLOYD OPT. about a service, we may use the details you provide to understand your requirement and arrange a suitable conversation.
A service enquiry does not by itself mean that a project has been accepted. We may discuss the requirement with you, clarify the scope and provide a quotation before any project work begins.
Where payment is required for an agreed project, the relevant payment arrangements are discussed after the scope and project details have been confirmed.
When you visit the website, standard technical information may be generated by your browser or hosting environment. This can include information such as your IP address, browser type, device type and general website activity.
This information may be used to keep the website functioning, understand basic technical issues and maintain website security.
Where cookies or similar technologies are used, further information is provided in our Cookie Policy.
We do not routinely share personal information with unrelated organisations for their own marketing purposes.
Information may be shared with service providers where this is reasonably necessary to operate the website, communicate with customers, manage business records or provide an agreed service.
Where another organisation processes information on our behalf, we expect appropriate arrangements to be in place for handling that information.
Information may also be disclosed where there is a legal requirement to do so or where it is reasonably necessary to establish, exercise or protect legal rights.
We keep personal information only for as long as there is a reasonable business, contractual or legal reason to retain it.
Where an enquiry does not proceed, contact and enquiry information may normally be retained for up to 24 months from the last meaningful communication.
Records connected with completed projects may be retained for up to 7 years where needed for accounting, contractual or other legitimate business record purposes.
Technical records are retained for the period reasonably needed for website operation, maintenance and security.
When information is no longer needed, it will be deleted or securely disposed of where reasonably practicable.
We take reasonable technical and organisational steps to protect personal information against accidental loss, inappropriate access, alteration or disclosure.
Access to information is limited according to what is reasonably required for the relevant business activity.
No method of storing or transferring information can be guaranteed to be completely secure, but we take appropriate practical steps to protect the information we hold.
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.
Some rights have conditions or exceptions. We will consider each request in accordance with the applicable data protection rules.
If you have a question about this Privacy Policy or would like to make a request concerning your personal information, please contact STELLOYD OPT. using the details below.
We may update this Privacy Policy from time to time where our website, services or information-handling arrangements change.
If an update is made, the revised version will be published on this page and will apply from the point it is published.