Services include process mapping, workflow optimisation, SOP development, process reviews, documentation and related consulting support. The exact service provided will depend on the requirement discussed with the client and the scope agreed before the project starts.
Frequently Asked Questions
A few useful answers.
STELLOYD OPT.
A straightforward guide to our services, project arrangements and the way we work with clients.
Good to know
The essentials, without the small print.
If you are considering a process improvement project, these are some of the points that are useful to know before getting in touch.
Start by submitting an enquiry through the website. We then discuss your requirements, understand the work involved and confirm the proposed scope, deliverables, timing and fee before the project begins.
No. Submitting an enquiry does not automatically require payment. We first discuss the requirement and agree the project details. Payment arrangements are made once the scope has been confirmed.
If your requirements change, let us know as early as possible. We will review the requested change against the agreed scope. Any additional work or revised fee will be discussed with you before it is carried out.
Timing depends on the service, the agreed scope and the information available for the project. The expected timing will be discussed and agreed before work begins.
You can contact us to request a cancellation. Where the statutory 14-day cancellation right applies, it will be handled in accordance with the applicable requirements. For paid projects, any refund due will be assessed against the applicable cancellation terms and the work already provided.
Still have a question?
Sometimes the easiest answer is simply a conversation.
If your requirement does not fit neatly into one of the questions above, send us a brief outline and we can discuss what you need.