Clear terms.
Clear expectations.

About these terms

These Terms & Conditions apply to services provided by STELLOYD OPT. through this website and through arrangements made following a website enquiry.

By submitting an enquiry or requesting a service, you confirm that you have had an opportunity to review these terms.

A specific project may also have additional written arrangements covering its scope, deliverables, timing or fee. Where those arrangements have been expressly agreed, they form part of the agreement for that project.

Our services

STELLOYD OPT. provides business process improvement consulting services for small and medium-sized businesses.

Services include process mapping, workflow optimisation, SOP development, process reviews, documentation and related consulting support.

The exact service provided will depend on the requirement discussed with the client and the scope agreed before the project starts.

Enquiries and consultations

A website enquiry is a request to discuss a requirement. Submitting an enquiry does not automatically create a confirmed project or require payment.

We may contact you after receiving an enquiry to understand the requirement, discuss the relevant service and clarify the intended scope of work.

A consultation or discussion may be used to establish whether the requested work can be provided and what would be included.

Scope of work

Each project is based on a defined scope. The scope may describe the process, workflow, documentation, consultation or other area of work being addressed.

The agreed scope may include the service being provided, expected deliverables, information required from the client, estimated timing and the applicable fee.

Work outside the agreed scope will not normally be included unless it is discussed and agreed separately.

Project acceptance

After discussing the requirement, STELLOYD OPT. may provide a tailored quotation or written project proposal.

The quotation or proposal may set out the agreed service, project scope, deliverables, fee and other relevant arrangements.

A project is treated as accepted when the client confirms their agreement to the proposed scope and fee through the agreed communication method.

Fees and payment

The applicable fee will be confirmed before paid project work begins.

Where a service is displayed on the website with a stated price, that price relates to the described service and scope. A different or expanded requirement may be subject to a separate quotation.

Payment arrangements will be discussed after the requirement and project scope have been confirmed.

Starting the project

Project work will normally begin after the scope has been agreed and the required payment arrangement has been completed.

Where information, documents, process details or other material are required from the client, the project may begin once the necessary information has been provided.

Project timing may therefore depend on both the agreed schedule and the timely availability of information needed to carry out the work.

Client information

Clients are responsible for providing information that is reasonably relevant to the agreed project scope.

Information supplied should be sufficiently accurate and current for the work being requested.

If important information changes during a project, the client should let STELLOYD OPT. know so that the effect on the agreed work can be considered.

Deliverables

Deliverables are based on the agreed project scope. Depending on the service, these may include process maps, workflow observations, recommendations, SOP documents or other agreed documentation.

Deliverables are prepared for the business requirement discussed during the project and should be considered together with the scope under which they were produced.

A deliverable does not automatically include additional work, implementation or ongoing support unless these have been separately agreed.

Changes to the scope

A client may request changes or additional work during a project.

If the requested change materially affects the agreed scope, deliverables, timing or workload, STELLOYD OPT. will discuss the change with the client before carrying out the additional work.

Where an additional fee is required, it will be agreed before that additional work begins.

Project timing

Any estimated project date or completion period will be discussed according to the agreed scope and the information available at the time.

Timing may change where the project requires information, feedback or decisions from the client that are not available when expected.

If a material change to the expected timing becomes apparent, the revised arrangement will be discussed with the client.

Cancellation by the client

If a client needs to cancel an agreed project, they should contact STELLOYD OPT. as soon as reasonably possible.

Any cancellation and refund arrangements will be handled in accordance with the applicable Cancellation & Refund Policy and the terms agreed for the particular project.

Where work has already started, the position may depend on the work completed and the specific arrangements agreed before the project began.

Cancellation by STELLOYD OPT.

If circumstances mean that an agreed project cannot reasonably proceed, STELLOYD OPT. will discuss the position with the client.

Where a refund is due under the agreed arrangements, it will be handled in accordance with the applicable Cancellation & Refund Policy.

Intellectual property

Unless otherwise agreed in writing, project materials prepared specifically for the client may be used by that client for its own internal business purposes after the applicable project fee has been paid.

General working methods, experience, know-how, templates, approaches and underlying techniques used to provide the service remain available for STELLOYD OPT. to use in its wider business activities.

A client should not present STELLOYD OPT.’s general materials, templates or methods as its own unless this has been separately agreed.

Confidentiality

Information shared by a client in connection with a project will be treated as business information and handled with appropriate care.

Information will not be intentionally disclosed to another party unless disclosure is required to provide an agreed service, required by law, or otherwise permitted by the client or applicable arrangements.

Further information about personal information handled through the website is set out in the Privacy Policy.

Practical nature of our work

Process improvement consulting provides observations, documentation and practical recommendations based on the information and requirements available during a project.

The client remains responsible for deciding whether and how recommendations are adopted within its business.

Implementation work, ongoing operational management or specialist advice outside the agreed consulting scope is not included unless specifically agreed.

Website information

We aim to keep the information presented on the website clear and current. However, website descriptions are general information unless a specific service, price or arrangement has been expressly agreed with a client.

Service availability, scope and pricing may change over time. Any quotation provided for an individual requirement will take precedence over a general website description for that project.

Liability

Services are provided with reasonable care and attention based on the agreed scope and the information available to STELLOYD OPT. during the project.

Nothing in these terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

Subject to applicable law, STELLOYD OPT. is not responsible for decisions made independently by a client or for changes made to a process, document or recommendation after delivery.

Events outside reasonable control

A project may be affected by circumstances outside the reasonable control of either party, such as significant service interruptions, technical failures or other events that prevent the agreed work from proceeding normally.

Where this happens, the parties will discuss a reasonable way to continue, reschedule or otherwise deal with the affected part of the project.

Privacy and website data

Personal information submitted through the website is handled in accordance with the Privacy Policy.

Information about cookies and similar website technologies is explained in the Cookie Policy.

Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these terms or an agreed service will be considered in accordance with the applicable laws and courts of England and Wales.

Changes to these terms

These Terms & Conditions may be updated from time to time to reflect changes to the website, services or the way projects are arranged.

The current version will be published on this page and will take effect immediately when published.